Have expectation levels for review platforms changed in our industry?

Absolutely. I think the smartphone has a lot to do with it. People expect that they can immediately ‘Jump Right In’. A platform has to be intuitive. No training, no videos, just a simple visual experience which allows you to get the job done without thinking about how you got it done. Small items like thumbnails of documents and the ability to retrieve forgotten passwords make a huge difference in user experience. The expectation of our clients is going to continue to raise the bar and as a long time innovator in the space, we’re continuing to look over the horizon to see how we can meet and exceed industry needs.

If the platform is intuitive people don’t mind doing it themselves. It gives them a sense of control and power as they focus on the outcome. People understand items like drag-and-drop, searching, foldering, producing as they do these action in current tools, or have someone else do it for them, usually a project manager. The ability for users to take control of the process and not have to rely on a third-party skillset or timeline will help them achieve their goals quicker as well as instilling a level of confidence.

It is. From smartphones to security cameras to police body cameras we see videos every day on the news, on YouTube, and within social media programs to communicate thoughts and ideas. Overlooking this as an evidence source is a mistake, however dealing with those files has historically been cumbersome. Users are looking for a seamless and clean way to deal with a multimedia file as if it were a document. Tag it. Comment on it. Focus on the timestamp where the evidence actually exists in a long video. These actions need to be seamless part of the workflow. Multimedia files are only going to increase and we are excited about where we currently are in that development Journey.

Whether you are a police department looking to archive video and evidence or, a corporation looking to create a due-diligence library it’s really all the same stuff. Put all the information in one place, secure it and then give credentials to those who need to come in and work against that data. In any of those scenarios they’re working toward an outcome. We’ve seen lots of creative ways to use our technology outside of legal and that is only going to continue.

100%. We’ve come to expect AI to work to assist us in our everyday tasks whether it’s finding a song or shopping online. In legal with our recent iCONECT v10 we’ve embedded Analytics and AI throughout the application to prompt, steer, and direct the user toward the appropriate information. When combined with standard review techniques the results are astounding. We’ve seen cases where we’ve literally saved millions of dollars for clients. And, we’re continuing to look for ways to harness the power of AI while making the interaction with the AI as seamless as possible.

The newly proposed EDRM diagram has an arrow all the way across the bottom where in the identification of private information and document risk is a key component of the EDRM case Journey. We agree that whether you’re reporting on documents risk or, looking for specific PII (Personally Identifiable Information) or, you’re looking to redact documents automatically, we’ve developed tools so that it can be done without a lot of cost or additional steps to workflow. The privacy of information is going to continue to dominate the landscape and we’re excited about the tools that we’re bringing to the table to make it a seamless component of a users workflow.