High Performance Counsel Presents #CafeConLourdes: An Interview with Tom Trujillo.
Our #CafeconLourdes column shines a spotlight on some of the top Latin leaders in the legal industry. One of our goals is to showcase our talent to inspire the younger generation of LatinX leaders because “you cannot be what you cannot see;” and hopefully open the door to some meaningful mentorships and networking opportunities.
Another goal is to educate others in our industry who may not be aware of the extensive pool of talent and diversity of our LatinX legal eagles and what got us here.
According to the United Nations, there are 33 countries in Latin America and the Caribbean today. We’re not at all homogeneous. Our experiences and heritages can be quite different. While our skin color and countries of origin make us different, the Latino culture is also unique in many ways, including the degree to which we are highly family oriented, embracing not only our nuclear family but also our extended family, our expressiveness, warmth and other traits, many of which are not usually associated with corporate America, but have been shown to enhance it. Admittedly, it gets complicated to separate pretty accurate generalizations from more problematic stereotypes. One of my central goals for this series is to address these stereotypes using education as a tool to break them down and bring greater understanding.
Anyone tasked with the unenviable role of change management agent in the legal industry understands the quizzical looks or “good luck with that” comments from those entrenched in traditional law practice. For years doing what I do I have been told by colleagues that I must meet Tom Trujillo because “he gets it and is doing it.” Indeed, my colleagues were right. Tom has that sought after and unique combination of being a lawyer who understands the business of law and has been at the forefront of legal operations and innovation for years. I was lucky to have the opportunity to finally meet Tom to discuss his stellar legal career and learn more about the man who has been in charge of operational management at some of the most prestigious legal departments in the USA. Of course, I knew immediately he was brilliant when told me he has used Lean Six Sigma process experts to improve legal processes! But his most impressive quality is his charisma and gravitas. This interview reflects the true measure of a legal innovator, who also happens to be Latino.

Lourdes Fuentes Slater
Why don’t you tell us in a few sentences who you are? (anything you want to say; and, if you don’t mind, include your background/heritage).

Tom Trujillo
I know most people probably start this kind of answer with “I’m a lawyer and I work at such and such a place…” But what comes to mind for me is I am an incredibly lucky father, husband, brother, and friend, with an incredible family and close friends. I also happen to be a lawyer 🙂 I grew up in a small town called Redford Township, Michigan, a suburb of Detroit. I am of Mexican and Polish decent. As the youngest of 15 children, I didn’t have a lot of money or “things” growing up, but I grew up with an appreciation for what we did have and a drive and work ethic that has paid dividends through the years.

Lourdes Fuentes Slater
Tell me 3 or 4 things you consider the most crucial to your professional success.

Tom Trujillo
For me, the most crucial parts of my success are: 1) being willing to take chances, and 2) learning from others. Many times throughout my career, I’ve been offered the chance to try totally new things. It would have been easy to turn these down as being out of my comfort zone. But I chose the opposite path. I love to learn and grow, and these new opportunities provided me with a chance to do just that. It can be daunting at times — doing things you’ve never done, or in fact, no one has ever done — but it’s overcoming those reservations and trusting in yourself that is key. But this is where #2 comes into play: learn from others. While I am the first to admit I’ve made my own mistakes and had my own success along the way, it’s learning from what others have done or advice they have to give that has made a huge difference in my career. There’s a phrase I’ve heard in some of the coaching/development work I have done: “success leaves clues”. So I try to learn from others as often as I can.

Lourdes Fuentes Slater

Tom Trujillo
Wow, this is a tough question, because there are many, many things I could list. But here are a couple: 1) As a young lawyer at a law firm in Detroit, I had the privilege of working for a partner at the firm — John Dudley– who trusted me to help try a case with him for an important client. While I thought the biggest lesson I would learn would be the technical and other skills that come with being a trial lawyer, I was wrong. I certainly did learn those things. But the biggest lesson John taught me was how to be the person you want to be, even in the adversarial setting of trial work. John was not short on intellect or talent — but even more so, he was rich in compassion, demeanor, authenticity, and positive human nature. He taught me that you don’t have to be a blunt instrument to be successful as a lawyer or a leader. Don’t get me wrong — you have to be ready to have the tough conversations, and you need to be willing to tackle difficult situations head on. But you have multiple tools in your tool chest, not just the blunt instrument. So be mindful when you choose which tool to use and why. 2) As I mentioned above, I came from a big family and we didn’t have money. But I learned that we had opportunity and you can’t expect someone to hand things to you. You have to go out and get it. I took that lesson to heart, as I worked to pay my way through undergrad and law school, and as I traversed through my career. I never assumed it was anyone’s job but my own to move myself forward. Don’t get me wrong — I have had some great mentors and no ever does this truly all on their own — but you can’t sit back and wait for it, you have to make it happen.

Lourdes Fuentes Slater
What professional accomplishment are you most proud of?

Tom Trujillo
I think it’s really the culmination of all the things — whether it was a a lawyer leading global legal and business teams; being and innovator and leader in the legal ops space; or helping to develop talented leaders — all of these things have been great to accomplish. I can’t say I had this perfect plan of exactly how my career would turn out. But I had a plan that I would take on new things and work as hard as I possibly could, and as a result, I’ve had a lot of great opportunities and made the most of them. At the same time, I’ve tried to do what John Dudley taught me — to not lose touch with my humanity, to reach whatever success i can in the manner consistent with my values. The success would be empty otherwise.

Lourdes Fuentes Slater
Let’s talk about cultural assimilation. What does that mean to you?

Tom Trujillo
This is a really tricky question. I think cultural assimilation has to be a two-way street. As a professional, I know that the places in which I work have their “culture”, and there are norms that are expected in terms of how to behave, how to interact with people, or “how to be a lawyer”. But that is not where the conversation ends — each of us, through our own backgrounds, experiences, and ethnic heritage — bring unique things to the table. The work environment needs to be one that allows for and embraces these differences — to assimilate to us too.

Lourdes Fuentes Slater
Describe a significant challenge you have faced in your career. How did you overcome it? What did you learn from it?

Tom Trujillo
There are probably countless challenges I could list, but I’m going to go with a couple of them from business side roles i had. Over about a 4 year period, I had the great opportunity to work on the business side at Bank of America, first leading a global team in treasury services and then a team in the home loan space. In both cases, I was brought in to help solve some significant business and process issues for critical businesses. And in both cases, they were brand new areas and brand new challenges for me. I had to redesign process, tech, reporting & analytics, scale teams to as large as 900 people, identify and solve talent needs, etc. And it all had to be done in extremely accelerated timeframes. While you may think you know what you’re signing up for when you take roles like that, it’s only once you are up to your eyeballs in alligators that you fully appreciate how complex it is. What I learned from this was: surround yourself with excellent talent and empower them to do their jobs. I brought in Master Blackbelts (6 sigma); tech and reporting talent; change management folks; you name it. And once I brought them in and set the vision and plan for where we needed to go, I had to trust them to do their jobs, and do it with excellence. You coach, mentor, adjust plans when needed, but you have to build and trust your team.

Lourdes Fuentes Slater
Have you had mentors/sponsors? Have you acted as a mentor/sponsor to others?
Is mentorship/sponsorship important? How? Why?

Tom Trujillo

Lourdes Fuentes Slater
What does Diversity Equity & Inclusion mean to you? What practical advice do you have for leaders in our field seeking to make a progress in DEI within their organizations and in the legal profession?

Tom Trujillo
For me DEI is about creating opportunities and challenging your assumptions. We are better off when we take advantage of all of the different perspectives we have around us. At times, it’s easy to get frustrated with this topic because it seems like we get so little progress to occur. But that would be oversimplifying it, and it would be a disservice to those who have actually made some great progress. Like many things, I think it comes down to understanding the issue in minute fashion: what is it about THIS environment, about THESE leaders, about THIS company or firm that is keeping them from moving forward. Not generalizations — specifics. And then setting specific, actionable, and measurable steps forward.You can’t boil the ocean…You have to focus on a few of the most critical issues first — and then get after it!

Lourdes Fuentes Slater
What other advice would you give Latino attorneys entering the workforce right now? (If you will, please talk about legal tech/innovation/process improvement and how it is changing the legal landscape. I think there is a whole new line of work for lawyers that does not follow the traditional law firm associate/partner life).

Tom Trujillo

Lourdes Fuentes Slater
If you could give one piece of advice to your younger self, what would it be?

Tom Trujillo

About Lourdes
I am the Founder and CEO of Karta Legal LLC, a legal operations and technology management consulting firm. I am graduate of the University of Pennsylvania Law School, a Lean Six Sigma Black Belt, and a Legal Project Manager.
I have over 20 years of legal operations, technology management, and litigation experience. Throughout my career, as a partner in private practice and in my current role, I have represented governmental and quasi-governmental agencies, as well as publicly-held Fortune 100 companies. I am honored to have been recognized as a Trailblazer by the New York Law Journal for being an “agent of change, thought leader and innovator.” In 2021, my consulting company, Karta Legal LLC, was named a Legal Technology Trailblazer by the prestigious National Law Journal. This award is very meaningful because our young company was selected amongst a choice of titans for its fresh approach to legal tech innovation. It is also very meaningful to us because it appears that we are the only 100% women and minority owned company on that distinguished list.
At Karta Legal, I have assembled an entire ecosystem to help your organization in its legal innovation journey. In my team, I have experts in process mapping, technology, AI, cybersecurity, data science, e-discovery, project management, and litigation support. We know what works, what doesn’t, and how much it should cost.
My goal is innovation and re-designing the delivery of legal services. The path to innovation is simple. First, focus on the people. Second, design or redesign the process. Third, pick the right technology for your specific needs and your budget. To achieve those goals, I use a variety of design thinking and business process improvement tools selected from Lean Six Sigma and Agile Project Management methodologies. Over the years, I have curated and tailored these tools to fit the needs of the legal industry and have applied them successfully. Included in my innovation goal is the diversification of talent in the legal industry because, simply put, it is good for business.
Together, let’s design the future of the profession.

Further information / press inquiries:
High Performance Counsel ™ (HPC)
NY: +1 (917) 886-3222
London: +44 (07547) 128191

About Tom
Tom is the former Deputy General Counsel & COO for the Wells Fargo Legal Department, where he was responsible for the operational management of the Legal Department as well as managing legal and other teams responsible for Comprehensive Capital Analysis and Review (CCAR); Resolution & Recovery Planning (RRP); strategic analysis in support of the General Counsel; and various strategic planning, execution, and risk control teams.
Prior to joining Wells Fargo, Tom spent more than 10 years in various legal and business roles at Bank of America. He served as COO for the bank’s legal department with responsibilities for eDiscovery Management, Outside Counsel Spend, Financial Controls, Reporting, Legal Systems Management, and Legal Administration. Prior to his COO role, Tom was Assistant General Counsel supporting the Global Sourcing Team. Tom also held senior business leader roles including Strategy, Governance, and Controls Executive in Home Loans, and as Contract Management Executive for Treasury Services in Corporate Banking.
Prior to joining Bank of America, Tom practiced law in Michigan in various capacities in the automobile and advertising industries, and began his career in private practice in Detroit.
Tom received undergraduate degrees in Finance and Marketing from the University of Michigan-Dearborn and his J.D. from the University of Michigan Law School.

About High Performance Counsel (HPC)
Founded by international lawyer and successful legal technology founder, David Kinnear, High Performance Counsel (HPC) is the leading business media resource covering the modern legal industry and the people, technology and economic forces driving its future. Described as the “voice of the modern legal industry” HPC provides world-class media coverage via one-to-one feature interviews with leading legal professionals and the publication of key insights via articles, white papers and industry commentary.
Visit us online here: https://HPC.law
Follow us on Twitter: https://twitter.com/HipCounsel
Connect with David Kinnear on LinkedIn: https://www.linkedin.com/in/davidkinnear/
Connect with HPC on LinkedIn: https://www.linkedin.com/company/hipcounsel
For more information, click here.